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Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Medicom Toy Gambaster Metallic Ver Limited Item RareTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Medicom Toy Kamen Rider Real Action Heroes No. 476 Rah Takeshi Hongo Samurai They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Medicom Toy Luminaborg Mach Lloyd Bonus

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Medicom Toy Miracle Action Figure TETSUJIN No.28 4 Body Sets Limited from Japan

There are logistical and personal challenges to migrating an entire community, like:

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But whatever your worries are, moving your community could be what it needs to become even better.

Medicom Toy RAH Real Action Heroes Kill la Kill Matoi Ryuko Kamui Senketsu Ver.To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Written by Medicom RAH NEO Evangelion No. 8 β 1 6 Real Action Hero Figure on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?MEDICOM TOY Shoko Nakazawa Byron Clear Version Exclusive Rangeas Vinyl A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Medicom toy Toei retro Masked Kamen rider Showa sofubi soft vinyl Japanese sofviRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Medicom Toy VCD Misfits FIEND Crimson Ghost Only Vinyl Collectible Dolls from JP

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.MEDICOM VAG Series 16 VINYL ARTIST GACHA Full Set Mutant Hardcore Ollie MVH You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Medicom VCD Keith Haring Mini Figure 5pcs C setYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Medicom Wonder Woman Movie Wonder Woman MAF EX Action FigureIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

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So how do you create a great customer service experience that puts you on the right side of these statistics?

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