TANG 1 130 43CM ANA Boeing B787 high-quality resin airplane... Japan ANA DYNASTY qajgff1446-Contemporary Manufacture

The Association of Clinical Research Professionals
Zf935 Imai 1 350 Modellino Barca B-937 Juan Sebastian di Elcano Spanish Navy
YU-GI-OH TCG Soul Fusion Booster Box
Bronco 35014 Piper Cub L4H (0-59) Grasshopper scala 1 35
WW1 1 32nd Lewis Gun section. 9 x figures + trench section. By Maurice Corry
TANG DYNASTY 1 130 43CM ANA ANA Boeing B787 high-quality resin airplane... Japan
Explore the Higher Logic Blog:Online CommunityMarketing Automation

TANG 1 130 43CM ANA Boeing B787 high-quality resin airplane... Japan ANA DYNASTY qajgff1446-Contemporary Manufacture

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. MIRAGE IIIC 1 32 SCALE ITALERI MODEL+N.2 PHOTOETCHED+RUBBEN WHEELS INCLUDED BOXTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Verdant Catacombs - Modern Masters 2017 - NM They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.1 100 Heller Hms Victory Model Kit - Hel80897 1100

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

Read More »

There are 0 Comments | Get the conversation started.

Royal Model 1 16 German Waffen-SS Alpine Soldier Prinz Eugen Yugoslavia 1943 110 Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.4 x MTG Karn, Scion of Urza Dominaria - NM-Mint, English

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Vesuvan Doppelganger Collectors Edition SPLD Reserved List (ID 41342) ABUGames
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?Ultimate Rare - Raviel, Lord of Phantasms - SOI-EN003 PL Shadows of
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

1x Search for Azcanta Azcanta, the Sunken Ruin - Foil - Prerelease Promo Pre-To get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

Read More »

There are 0 Comments | Get the conversation started.

 

TANG 1 130 43CM ANA Boeing B787 high-quality resin airplane... Japan ANA DYNASTY qajgff1446-Contemporary Manufacture

Written by Mint Rare Plamo Tamiya Honda F - 1 Ra 273 12 Scale on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Trumpeter 00223 1 35 German Armored Train PanzerTriebwagen Nr.16 Model Kit A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Daron Skymarks SKR694 British Airways Boeing 787-8 1 200 Scale REG G-BDRM DiRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Live Resin LRE35181 1 35 Remote Controlled Weapon Station for MRAPs & M1 Abrams

It’s time to change that. It’s time to mobilize your CAB for action.

Read More »

There are 0 Comments | Get the conversation started.

Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.New Hasegawa 1 32 Japanese Navy Kawanishi N1K2-J local fighter Kawanishi N1k pl You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. HERPA WINGS 1 200 SCALE COMMERCIAL AIRPORT TOWER 1 200 BN HE558976You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Leovold, Emissary of Trest mtg eng Ultimate Masters TOPPER UMAIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.Three Battery Super Deal Tamiya 58525 Wild One Off Roader RC Kit

So how do you create a great customer service experience that puts you on the right side of these statistics?

DRAGON CYBER-HOBBY 1 35 WW II GERMAN STUG. III AUSF. A + 4 FIGURES F S

There are 0 Comments | Get the conversation started.

TANG 1 130 43CM ANA Boeing B787 high-quality resin airplane... Japan ANA DYNASTY qajgff1446-Contemporary Manufacture

ZF185 Hasegawa 1 200 maquette LC4 LC004 700 mcdonnell douglas DC-10 avion